Last updated: 14 June 2026

Refund Policy

We want a clear, fair rule, suited to the immediate nature of the service.

1. Principle

You can request a full refund within 14 days of your purchase, as long as the certificate has not been generated and the fingerprint has not been submitted for anchoring.

2. Once the proof is issued

Once the certificate has been generated and the fingerprint submitted for anchoring on the blockchain, the service is fully performed. In accordance with the rules applicable to digital content and services supplied immediately with your consent, a refund is then no longer due. You consent to this immediate performance at the time of purchase.

3. Subscription

The Creator subscription can be cancelled at any time and ends at the close of the current period. Periods already started are not refunded, unless a mandatory legal provision states otherwise.

4. Technical problem on our side

If a failure attributable to us prevents the generation of your proof, we will provide a refund or a new issuance, at your choice.

5. How to request a refund

Write to support@dfina.org with your order reference. Refunds are processed via Paddle.com, our Merchant of Record, to the original payment method.